AI Customer Service Statistics 2026: Adoption, Resolution, Trust and Workforce Impact
Toolfountain Research · 2026 edition AI agents are becoming mainstream in support, but deployment depth, customer trust, data quality and workforce redesign determine whether adoption becomes measurable service improvement. Evidence cutoff: September 9, 2026. This 2026 edition uses the newest primary research available at publication. Any later-year figures are identified as forecasts rather than observed…